Synergies' SERVICES
By definition, “Synergy” represents the idea of how the combination of two companies produces greater value and performance than the sum of their efforts if working separately.
Synergies is not just a provider of outsourced solutions; we are an extension of our clients’ existing business functions and unfulfilled needs. We combine our core competencies related to contact center services with client’s institutional knowledge. This makes it possible for us to handle everything from the most basic marketing campaigns to sophisticated business processes while returning positive results to our client’s operations.
Understanding and implementing processes is where most outsource service providers stop. The Synergies team challenges the status quo on a daily basis and has established a reputation for delivering solutions that evolve by feeding real-time learning back into the business loop. These results are only possible due to Synergies’ commitment to hiring exceptional management and highly skilled professionals with an excellent blend of industry experiences. This translates into more efficient project launches, shortened learning curves and better customer experiences.
Fortune 500 companies and medium size businesses trust Synergies to deliver some, if not all, of the following outsourcing solutions.
Prospecting and Sales
A sale is made on every customer call. Either the customer buys in that moment or they are sold on how great your company is. Our multi-lingual agents are results driven by nature, trained to be consultative in their approach and constantly evaluated based upon achieving your business objectives. The foundation for customer loyalty starts with stimulating the right kind of interaction during the sales process.
Customer Care
Every customer experience must resolve the customer’s problems and confirm or reaffirm confidence in your brand. To achieve this, Synergies' agents receive extensive training on defusing angry customers, problem-solving and other critical service skill topics. This training is given to all of our agents, in addition to client specific training, to make every customer touch point count. Our agents are also capable of providing support to your customers whether it is over the phone, via email or chat.
Architecture Services
Synergies Architecture provides assistance to architects, engineers, builders and contractors in the architectural graphics field, such as 3d modeling, rendering and walkthroughs. Most of the members of our team are professionals with an international degree in architecture and electronic design. We invest in the latest technology which provides our team members efficiency and quality during their process. Our service will enrich the designs of our customers, as well as contribute to better present their projects and strengthening its position in the market.
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Technical Support
Our information technology specialists are certified professionals who are skilled in handling everything from basic troubleshooting to the development and implementation of support solutions for your products. Synergies evaluates your needs to find the solution that makes the most sense for your goals.
Order Management
We maximize your profitability with activation, order fulfillment, data capture, upgrade services, add-ons, and paid service extensions. Our agents are trained to utilize knowledge of sales and the customer lifecycle successfully to manage your customer order processes.
Collections
We work to reduce your receivables and administrative costs with a dependable team of collections specialists. Synergies will evaluate your current strategy and work with you to improve your collections rate for business-to-business or business-to-consumer purposes.
Data Management
We provide comprehensive solutions for all of your internal or customer data is linked together for streamlined sharing across all departments. Whether you are looking for storage or increased efficiency in deploying data, we have the right solution for you.
Finance & Accounting
Alleviate your financial department or outsource other financial and accounting processes. Our experienced team of financial analysts and accountants can help you with banking, credit card acquisitions, credit card loyalty programs, activation and retention calls, surveys, insurance lead generation and sales.
IT Outsourcing
Focus on your core competencies and let our information technology team assist you in developing and implementing IT solutions that help your company reach its objectives efficiently. We know that your infrastructure is key to the success of your business; which is why we provide streamline solutions and 24-7 support.